Xiaomi Announces Recall for Electric Scooter M365; Panmi Customers Unaffected


Customers who purchased the Electric Scooter M365 from Panmi are not affected.

Since its inception, Xiaomi has been dedicated to produce safe, affordable and quality products for our customers.

We recently became aware of a potential safety issue with the Xiaomi Mi Electric Scooter M365. It was determined that in a limited number of production units, a screw that’s present in the folding apparatus has the potential to come loose, causing the vertical component to break from the main body while in use.


Affected Units: 10257

Produced Between: October 27, 2018 and December 5, 2018

Affected Serial Numbers (S/N):

21074/00000316 to 21074/00015107

16133/00541209 to 16133/00544518


Mainly Focused: United Kingdom (7849pcs)

Other Affected Regions Below:

  • Germany (613pcs)
  • Spain (509pcs)
  • Denmark (258pcs)
  • Kazakhstan (200pcs)
  • Myanmar (175pcs)
  • Colombia (97pcs)
  • Turkey (80pcs)
  • Laos (79pcs)
  • Italy (37pcs)
  • Hungary (34pcs)
  • Greece (31pcs)
  • Korea (30pcs)
  • Macau (25pc)
  • United Arab Emirates (22pcs)
  • Belgium (17pc)
  • Portugal (16pcs)
  • Singapore (14pcs)
  • Russia (1pc)
  • Thailand (1pc)
  • Unidentified (169pcs)


(The above information may differ due to free transfer among different regions, which may not be accurate.)

We have now issued a proactive product safety recall for the units potentially affected. The recall program will start on June 26, 2019 for the United Kingdom and July 1, 2019 for other markets.

As such, we are encouraging all those who purchased this product to immediately stop using the Xiaomi Mi Electric Scooter (M365) until they have determined whether their scooter is part of the recall. Related details appear below.

Working closely with our Mi Electric Scooter manufacturer, we have remedied the issue moving forward. We sincerely apologize for any concern this may have caused our customers.

Warning: If any user notices a screw coming loose on their scooter, please DO NOT try to fix the issue on your own. We strongly encourage users to read our instructions carefully before operating. *Disclaimer: Any scooters that were modified are not part of this recall.

How to Determine if Your Xiaomi Mi Electric Scooter (M365) is Subject to Recall:

Consumers who purchased the product can easily determine if their Xiaomi Mi Electric Scooter (M365) is subject to recall by entering the serial number in here. The serial number can be located as shown.

If your device is part of the product safety recall program, you will immediately receive a prompt asking to enter your email address. Within 72 hours, you will receive additional information regarding the repair of Xiaomi Mi Electric Scooter at no cost to you.

From our knowledge, none of the genuine Mi M365 electric scooter introduced by Panmi has been affected. However, we do urge customers to check their product once again. Should the product be found affected, please contact your respective dealers, or provide us with the proof of purchase (from mi-store.com.au) and we’ll begin processing from there.

We appreciate your cooperation in this important matter.


Now available at https://www.mi-store.com.au and Mi marketplace partners:

Amazon: https://www.amazon.com.au/xiaomi/

Catch: https://www.catch.com.au/brand/xiaomi/mi-store-australia

eBay: https://www.ebay.com.au/str/miofficialstore


Stay connected with Xiaomi on Facebook to find out more details about the Xiaomi Electric Scooter M365.



About Panmi PTY LTD

Panmi has been established as the sole promotional and business development partner of Xiaomi in Australia. Panmi’s vision is to bring new and exciting technology with uncompromising quality and performance to Australian consumers, helping Australians to enjoy advanced technology in their daily lives.

Panmi is dedicated to introducing Xiaomi & its eco-partner's new generation of "smart" products into Australia. Major products include Smart Home, Smartphone, Smart sports (electronic bike, electric scooter, fitness tracker) and many more.

Panmi will revolutionise consumers’ expectations – in addition ensuring compliance with Australian Standards for all products introduced to the Australian market.


Start your smart tomorrow today with Mi, Panmi.

Visit our showroom at 174 Broadway Chippendale NSW or contact Lydia Chang at info@panmi.com.au for more information.